• Orchestrated K8s clusters by configuring and deploying workloads in highly available, fault-tolerant environments.
• Maintained hybrid cloud environments, serving as a liaison between QA and DevOps teams.
• Developed concise and scalable Java code for OCC’s proprietary SpringBoot applications.
• Automated CI/CD pipelines, reducing deployment time by over 60%.
• Automated test cases using Cucumber BDD, improving software quality and performance.
• Established deployment team’s GitHub organization, reducing build/test cycle time by 60%.
• Implemented Active Directory groups for GitHub access control and secure Jenkins service account management.

Key Technologies: Kubernetes, Jenkins, GitHub, Terraform, Java, AWS, Docker, Groovy, Automic UC4, Harness, Active Directory, Forgerock, Cucumber BDD

• Led the support team by managing over 9000 technical support cases achieving a 96% resolution rate with target SLAs.
• Developed and maintained detailed technical documentation for both internal tools and client applications, reducing onboarding time and enabling more efficient troubleshooting for cross-functional teams.
• Collaborated with development teams to assess, design, and implement database modifications on Locusview servers, optimizing performance and ensuring system stability.
• Spearheaded the migration to HubSpot CRM, developing and executing workflow tests, which led to improved system integration, client data consistency, and more efficient support service delivery.
• Automated test cases using Cucumber BDD, improving software quality and performance.
• Enhanced support processes by identifying bottlenecks in ticket resolution workflows and recommending improvements that reduced issue resolution time.

Key Technologies: Zendesk, HubSpot, Jira, Postman API, Locusview, Kubernetes, AWS EC2, Redis, App Testing, MySQL